The Unit Secretary works cooperatively with all members of the health care team in performing clerical and receptionist duties and assists clinical personnel with nonclinical duties.
Core Competencies
Acts as a resource for patients and family/visitors
Addresses administrative needs in a respectful and caring manner
Adheres to infection prevention
Adheres to policies and procedures, to ensure safe and optimal care
Assists in providing patient comfort and safety
Communicates effectively with the patient, family, and medical staff during the continuum of care
Complies with Joint Commission’s national patient safety goals
Complies with organizational quality dashboard/benchmarking goals
Identifies common variables affecting patient care and follows reporting process
Maintains cooperative working relationships with members of the hospital team
Participates in activities in alignment with the Magnet Model
Supports patient care within scope of a practice as directed by other members of the healthcare team
Utilizes resources in an economical manner
Department Specific Competencies
Acknowledges patients and family members as they come to front station.
Answers patients call lights via intercom system and alerts appropriate personnel to patient’s needs. Reports matters requiring nursing intervention immediately requests hospital services for patients by placing calls to appropriate areas attends to call lights and ensures appropriate notification and follow through to personnel with pagers or voice mail
Participates in organizing, filing and or scanning all information in the patient’s medical chart.
Ensures the ordering of supplies required to maintain appropriate stock levels in the department
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